REFUND & RETURN POLICY

At [NVDOLL.COM] , we place the highest priority on hygiene, safety, and customer privacy.

Due to the unique nature of our products, we do not accept returns or exchanges unless the item arrives defective or damaged.

1. Change of Mind / Buyer’s Remorse

If you have simply changed your mind, selected the wrong size or color, or no longer need the product, we do not offer refunds or exchanges. Please carefully review all product descriptions and size guides before placing your order.

2. Defective or Damaged Products

If the product you receive is defective, fails to operate as intended, or has sustained physical damage during shipping, we will provide a free replacement or a full refund (including shipping costs) .

To request a remedy:

- Contact us within 7 days of receiving the product.

- Provide your order number together with a clear photo or video showing the defect or damage.

- Do not use the product  if you believe it is defective — use of the product may affect your eligibility for a refund.

Once approved, we will ship a replacement or process a refund to your original payment method within 5 to 10 business days.

3. Shipping Errors

If we inadvertently ship you the wrong product, please contact us within **7 days** of receiving the item. We will exchange it for the correct product at no cost to you, or issue a full refund.

4. Non‑Returnable / Non‑Refundable Items (Due to Hygiene and Safety)  

The following items are non‑returnable and non‑refundable under any circumstances (except for manufacturing defects)：

- Vibrators, dildos, masturbators, anal toys, cock rings, and any product that comes into direct contact with the genital or anal area.

- Lubricants, cleaning products, and other consumables.

- Unused, unopened products that remain in their original tamper‑evident sealed packaging.

For hygiene reasons, we do not accept returns of such adult products even if they have not been used and remain unopened.

5. Return Shipping Costs  

Because we do not accept returns for non‑defective products, we do not provide return shipping labels.

If a return request is exceptionally approved (which occurs only in rare circumstances), the buyer shall bear the return shipping costs, unless the return results from our error.

6. Refund and Dispute Handling

If you file a refund request without first contacting us, we will provide this policy and documentation demonstrating that the product you received is non‑defective and sealed in hygienic condition to your payment processor. Such action may result in the denial of your refund request.

7. Contact Information

Email： [service@nvdoll.com ]