PAYMENT POLICY
Welcome to [NVDOLL.COM]. We are committed to providing you with a secure, seamless, and highly confidential shopping experience. Given the unique nature of our products, this Payment Policy clearly outlines the payment methods we accept, our transaction security measures, and how we protect your billing privacy.
1. Accepted Payment Methods
We understand the importance of both convenience and security in payment processing. We partner with licensed payment service providers specializing in “high-risk” industries to offer you the following secure payment options:
●Credit/Debit Cards： We accept all major card networks, including Visa, Mastercard, and Discover. This is currently the most widely used and highest‑success‑rate payment method in the adult products industry.
●Bank Transfer / Electronic Check： For high‑value orders, we accept bank transfers (ACH / Wire Transfer). Please contact our customer support within the order validity period to obtain our bank account details.
Important Note: Due to industry specific restrictions, some traditional payment service providers strictly prohibit transactions involving adult products. If you encounter difficulties during checkout, please refrain from repeated attempts. Instead, switch to one of our recommended alternative payment methods.
2. Privacy Protection
We fully understand the importance of privacy when purchasing intimate products. Therefore, we enforce a strict “no‑trace billing” and “privacy‑first” policy:
●Packaging & Delivery
●Although this is a payment policy, we reiterate that all packages are shipped in unmarked standard cartons or envelopes, no logos, no product names, and no mention of "adult products" on the shipping label.
3. Pricing & Currency
●Settlement Currency： We support multi‑currency settlement. You may choose to pay in “USD, EUR, or GBP” based on your location. If you pay in a currency different from your card’s billing currency, your issuing bank may charge a currency conversion fee. Please contact your bank for details.
●Price Locking： Unless a clear pricing error occurs, the price displayed at the time your order is placed will be locked and will not be affected by subsequent promotions.
4. Payment Failures & Authorization Holds
●Payment Failures:** If your payment fails, first verify that your card has enabled "international online payment" or "higher transaction limit" functions. Some banks automatically block transactions from high‑risk industries. In such cases, we recommend using a different card.
●Authorization Holds:** When you place an order, your issuing bank may temporarily place a hold (preauthorization) on the order amount. This is not an actual charge. If the order is processed or canceled, the hold will be released according to your bank’s policies, typically within 7–14 business days.
5. Charge backs & Dispute Resolution
The adult products industry is generally classified as “high‑risk” within the global payment ecosystem, primarily due to an elevated risk of "buyer’s remorse" leading to chargebacks. To prevent your account from being blacklisted and to help us maintain a stable payment environment, we have established the following rules：
●Contact Us First： If you have any dissatisfaction with your order (e.g., shipping delays, damaged goods, or even ordering the wrong item), you must contact our customer support before initiating a credit card charge back (dispute) .
●Consequences of Unauthorized Charge backs： Filing a charge back directly with your bank without prior communication not only results in irrecoverable transaction fees but may also lead to our payment gateway being shut down. For accounts that fraudulently initiate charge backs, we reserve the right to pursue recovery through third‑party collection agencies and to add the offending account to an industry‑wide shared blacklist.
●Refund Process：Refunds for eligible orders will be credited back to the original payment method (credit card refunds typically take 3–7 business days). We do not accept fraudulent charge backs filed for reasons other than genuine buyer’s remorse.
6. Installments & Buy Now, Pay Later (BNPL)
If BNPL services are available in your region, please note：
●Using a BNPL service means you are entering into a credit arrangement with a third‑party financial institution. You are responsible for repaying on time. Late payments may result in additional fees or negative impacts on your credit score.
7. Payment Security
The payment gateways we use are fully PCI DSS Level 1 certified (Payment Card Industry Data Security Standard). Your credit card information is encrypted and transmitted directly to the bank. **We do not store** any complete sensitive card data on our servers.